TERMS AND CONDITIONS OF GADJIAN SERVICES
Welcome to Gadjian! By registering and using Gadjian services, you acknowledge and agree that you have read, understood, and accepted our Terms and Conditions of Service, including any and all changes or updates, referred to hereafter as the “Terms and Conditions”. This agreement is legally binding and remains in effect for as long as you use Gadjian services.
As the Service Provider, we reserve the right to update these Terms and Conditions at any time. Any changes shall become effective upon being updated and published on the Gadjian website. You are responsible for reviewing the Terms and Conditions periodically.
By continuing to use Gadjian after the Terms and Conditions have been updated and posted, you agree to and accept the changes.
GENERAL INFORMATION
Except as otherwise defined in these Terms and Conditions, the terms below shall have the following meanings:
1. Gadjian is a digital platform and/or cloud-based software (software as a service) that serves as a human resource management and payroll system solution, along with various other features.
2. Gadjian Access consists of:
a. Website, which is the Gadjian website accessible at www.gadjian.com;
b. Admin Portal, which is a section of the Website designated for users to manage employee data and payroll within their registered Gadjian Account; and
c. Gadjian Mobile Application, which is a mobile app intended for employees to access and use Gadjian, available for download on Google Play Store or Apple App Store.
3. Service Provider or We refers to PT Fatiha Sakti, the operator and owner of Gadjian.
4. User or You refers to any individual or business entity registered and using Gadjian, including but not limited to employees, administrators, and business owners.
5. Quota means the number of individuals or employees registered by a business entity to use Gadjian.
6. Business Days is defined as any day except Saturday, Sunday, public holidays, and other official holidays in the Republic of Indonesia, as well as days when commercial banks in Indonesia are closed and not operating.
7. Calendar Day is defined as every day within one (1) year according to the Gregorian calendar without exception, including Saturdays, Sundays, national holidays declared from time to time by the government, and any other day that are designated by the government as non-working days due to certain circumstances.
SCOPE OF THE TERMS
Gadjian is designed to support your needs in managing human resources within your Company. Please note that the features available may vary depending on the service package you choose. Access to Gadjian may be made through the Website and/or the Gadjian Mobile Application.
By using Gadjian, you agree to comply with these Terms and Conditions. All use of Gadjian shall be entirely at the responsibility of the User.
You acknowledge that certain features may not be permanently available or accessible to all Users. We reserve the right to update and regulate the features offered within the Gadjian service.
Gadjian may also integrate with affiliated services or third-party platforms in connection with service delivery, operations, and development. By continuing to use Gadjian, you acknowledge and agree that such policies and actions are part of our efforts to provide the best possible service to Users.
These Terms and Conditions are legally binding and form a unified, inseparable part of the service framework. We reserve the right, at our sole discretion, to add, modify, or remove service features and functionalities; temporarily or permanently suspend any part of the service; or perform regular maintenance, with or without prior notice.
All changes may be made to enhance service quality, improve operational efficiency, or comply with applicable laws and regulations.
GADJIAN ACCOUNT
a. Eligibility Requirements
To use the Gadjian services, Users must meet the following requirements:
1) Legitimate Business Entity: Gadjian may only be used by a legal business entity established and operating under the laws of the Republic of Indonesia or the applicable laws in the jurisdiction where the entity is registered.
2) Authorized Representative (Admin): The individual registering for Gadjian must be legally authorized to represent the business entity in the use of Gadjian.
3) Accurate Information: Users are required to provide accurate, complete, and factual information during the registration process at www.gadjian.com
b. Access Rights
Users will be granted access rights according to their roles and responsibilities, as outlined below:
1) Company
The Gadjian Account consists of an ID and Password that may be used via the Website and mobile application to access various Gadjian features
2) Employee
a) Super Administrator: Full access to manage all service features.
b) Administrator: Full access to manage service features, except for the ability to assign other Administrators.
c) Support Administrator: Limited access, excluding access to features related to career, remuneration, payroll, religious holiday allowances (THR), and BPJS. Support Administrators are not authorized to assign other Administrators.
c. Account Registration
1) Gadjian is integrated with affiliate or third-party services to enhance the overall platform and provide added value for managing your business efficiently within a connected ecosystem. As part of this integration, your Gadjian account data may be used across multiple services connected to Gadjian.
2) The list of services integrated with Gadjian may be updated or expanded from time to time. Any such updates will be communicated to you via available channels or through the User Portal.
3) By using Gadjian and consenting to connected services, you agree and authorize the distribution of your data to other platforms integrated with Gadjian. The use of each connected service shall be subject to its own applicable terms and conditions.
SERVICES, SUBSCRIPTION PACKAGES, AND PAYMENT
1. Gadjian offers two subscription packages, namely the Standard Package and the Success Package, designed to support your business needs in managing Human Resources and Payroll.
2. Users acknowledge, understand, and agree that the Gadjian services and the selected subscription package are as specified on the Website or quotation, and/or in the subscription agreement
3. Users will gain access to various features of the Gadjian services in accordance with the information provided via the Website, Admin Portal, and Gadjian Mobile Application.
4. We strive to maintain a monthly server uptime of 99.9% for the Gadjian services.
5. Users are subject to the terms outlined in the quotation and/or subscription agreement, including the applicable payment terms and technical provisions. These documents constitute separate instruments but form an integral and inseparable part of these Terms and Conditions. If there is any discrepancy or conflict between these Terms and Conditions and the quotation and/or subscription agreement, the terms of the quotation and/or subscription agreement shall prevail.
6. Users may be granted access to the Trial Service free of charge (“Trial Service”) for a maximum of fourteen (14) Calendar Days, subject to our approval. This Trial Service is intended to assist the Company in deciding whether to subscribe to Gadjian.
7. Users are required to make timely payments for the use of Gadjian, in accordance with the selected subscription package and the number of registered Employees. Payment terms shall follow the provisions set out in the quotation or subscription agreement provided to the User, including any applicable adjustments arising from increases in the service quota.
USER OBLIGATIONS
By using Gadjian, you represent and warrant that:
a. You will use and access the Site and Gadjian services, including all content therein, solely for lawful purposes and in accordance with applicable laws and regulations, as well as these Terms and Conditions.
b. All data and information you provide are true, accurate, and accountable. You have also obtained the consent of the data subjects for any personal data submitted by the company or business entity.
c. You will access and use the services strictly for the internal purposes of your Company and not for any commercial exploitation.
d. You are responsible for maintaining the security of your User account, including keeping your account ID and password confidential and regularly updating your Gadjian account password independently.
e. You are solely responsible for any unauthorized use or access to the services that may pose threats or disruptions to your Account or to Gadjian’s services, including but not limited to failures or instabilities caused by external factors beyond our control, such as internet network issues, power outages, data transmission errors, third-party system failures, telecommunications provider disruptions, or cyberattacks.
By agreeing to these Terms, you acknowledge and agree that the Service Provider shall not be held liable for any loss or disruption arising from external factors or circumstances beyond our control. We do not guarantee that access to Gadjian will always be uninterrupted or error-free.
PROHIBITED ACTIVITIES
You are prohibited from using the Gadjian services for the following activities:
1. Prohibited Use
a. Engaging in illegal activities or acts that violate applicable laws, fraud, commercial misconduct, or any unauthorized purposes according to applicable regulations
b. Attempting or committing acts that harm, intimidate, defame, threaten, or disturb other parties, users, or the Service Provider, including unauthorized attempts to access the platform, servers, user accounts, or private data, or any other conduct deemed inappropriate, improper, discriminatory, or violating Gadjian’s policies.
c. Infringing or misusing intellectual property rights (patents, trademarks, copyrights, trade secrets), privacy data, or other rights belonging to third parties.
d. Impersonating any person or entity, and committing fraud by providing false or misleading information.
e. Reverse engineering, decompiling, or dismantling the Gadjian service system, or unlawfully creating competing or derivative services.
f. Using automated codes, screen scraping systems, robots, net crawler, spider, trawling or similar methods to access or process data from the Gadjian services.
g. Conducting commercial activities or transferring the right to use Gadjian services to third parties without prior consent from the Service Provider.
2. Sanctions for Violations
If a User is found to have violated any provision of these Terms and Conditions, we reserve the right, without prior notice, to take necessary actions, including but not limited to:
a. Issuing warnings or notices, whether in writing or electronically;
b. Restricting, suspending, or terminating the User’s access to part or all of the Gadjian services;
c. Removing, disabling, or limiting access to violating content;
d. Permanently disabling or deleting the User’s account;
e. Reporting the violation to the relevant authorities in accordance with applicable laws and regulations;
f. Pursuing legal remedies, including claims for damages arising from material or immaterial losses.
Any actions taken by the Service Provider in response to such violations do not limit other legal rights available under applicable laws.
PRIVACY POLICY
We respect the privacy and security of your data. Please review our Privacy Policy available at https://www.gadjian.com/privacy. By using Gadjian, you agree to be bound by the terms of our Privacy Policy.
Please note that our services are operated within the territory of the Republic of Indonesia. If you access Gadjian from another country with laws or regulatory requirements concerning the collection, use, or disclosure of personal data that differ from those applicable in the Republic of Indonesia, your continued use of Gadjian constitutes your consent to the transfer of your data to the Republic of Indonesia and your agreement that such data will be processed in accordance with the applicable laws and regulations of the Republic of Indonesia.
INTELLECTUAL PROPERTY RIGHTS
a. All Intellectual Property Rights related to Gadjian, including but not limited to the application, text, data, graphics, images, trademarks, logos, icons, and any code contained within the Gadjian service, are the sole property of the Service Provider. Users are prohibited from publishing, modifying, copying, reproducing, or altering any such materials in any manner without the prior written consent of the Service Provider.
b. Users are granted a limited, non-exclusive, non-transferable, non-sublicensable, and revocable right to access and use Gadjian solely for lawful purposes and in accordance with these Terms and Conditions.
c. Users acknowledge that any infringement of intellectual property rights may result in legal consequences, including civil claims or criminal sanctions in accordance with applicable laws and regulations.
UPDATES AND MODIFICATIONS
a. We are committed to continuously improving our services and ensuring compliance with applicable laws and regulations. Accordingly, we reserve the right to make any necessary changes, including to these Terms and Conditions.
b. We may update these Terms and Conditions at any time. You are responsible for reviewing these Terms and Conditions periodically. Your continued use of our platform or services after any such updates are posted shall constitute your acceptance of the revised Terms and Conditions.
c. We reserve the right to change, modify, suspend, or discontinue any part or all of the services, as well as to restrict access to certain features, as deemed necessary according to our internal policies.
d. We may also update or change any content on the Gadjian platform without prior notice, including but not limited to design elements, text, images, and other information.
LIMITATION OF LIABILITY
a. We shall not be liable for any loss or damage beyond our control arising from your use of Gadjian, including disruptions, transmission outages, or data errors caused by public internet networks. This includes loss of anticipated savings, business opportunities, revenue, or any other consequential damages resulting from the use of the service.
b. We are not responsible for any negligence or errors committed by the User.
c. We are indemnified from claims, demands, or damages arising from the inaccuracy, invalidity, or ambiguity of information, data, or documents provided by the User. The User is responsible for ensuring the accuracy, validity, and clarity of all documents used in connection with the Gadjian service.
d. We shall not be held liable for any losses resulting from the User’s negligence in securing their Gadjian account access, including unauthorized third-party attacks or breaches involving User data and accounts.
e. We disclaim all liability for losses, claims, damages, or costs arising from the use of Gadjian that is inconsistent with these Terms and Conditions or other applicable technical provisions binding on the User.
SERVICE TERMINATION
a. Termination Conditions
1) Users may terminate the use of the Gadjian services by submitting a formal Service Termination Letter to the contact information listed in these Terms and Conditions.
2) The Service Provider reserves the right to suspend access to the service or to terminate this service agreement with the User for the following reason:
i. The User fails to pay subscription or renewal fees for the Gadjian service;
ii. The User is found to be in breach of any part or provision of these Terms and Conditions;
iii. The User violates any other applicable documents or policies related to the implementation of Gadjian services.
b. Consequences of Termination
In the event that the User fails to make payment for the applicable service fees by the due date, the User’s account status will be subject to the following:
1) Inactive: The User's account shall be deemed Inactive if payment is not received within ten (10) calendar days after the invoice due date. During this period, the User may still access the account, but service functionalities will be suspended. The account will remain in this inactive state for up to 100 (one hundred) calendar days after the due date.
2) Terminated: If payment is not received within 100 (one hundred) calendar days after the billing due date, the User’s account will be permanently closed. To resume the use of Gadjian services, the User must initiate a new subscription process from the beginning.
c. Deposit Refund
If, upon the expiration of the service period the User still holds a deposit balance, the remaining deposit shall be refunded within no later than 30 (thirty) Business Days from the expiration date of the service period.
d. No Refund Policy in Case of Breach (Not Attributable to the Service Provider)
The User acknowledged and agreed that in the event the services are terminated, whether upon the User’s own request not attributable to any fault of the Service Provider, or by the Service Provider due to the User’s breach of these Terms, any remaining service period and deposit paid shall be non-refundable.
DISPUTE RESOLUTION
In the event of any dispute arising out of or in connection with these Terms and Conditions, the Service Provider and the User shall engage in good faith discussions to reach an amicable resolution within thirty (30) Business Days from the date the dispute is notified.
Should the parties fail to reach such resolution within the aforementioned period, the dispute shall be submitted to and finally settled by the South Jakarta District Court (Pengadilan Negeri Jakarta Selatan), in accordance with the laws of the Republic of Indonesia.
MISCELLANEOUS
a. Electronic Transmission
These Terms and Conditions, including any subsequent modifications or amendments, regardless of the form or method by which they are accepted, shall be construed as a duly executed and legally binding agreement. The electronic transmission, receipt, or acceptance of this document shall possess full legal force and effect equivalent to a physically signed original. By continuing to access or utilize our services, you expressly acknowledge and consent that such electronic execution suffices to establish enforceable rights and obligations between you and Gadjian, without requiring further physical documentation.
b. Severability
In the event that any provision of these Terms and Conditions is deemed invalid, unlawful, or unenforceable by a court of competent jurisdiction, such provision shall be deemed severed from the remainder of the agreement and shall not affect the validity or enforceability of the remaining provisions, all of which shall remain in full force and effect.
c. Indemnification
The User hereby agrees to fully indemnify, defend, and hold harmless the Service Provider from and against any and all losses, liabilities, damages, penalties, taxes, legal fees, and other costs or expenses arising directly or indirectly from any breach of these Terms and Conditions or any related documents by the User, including but not limited to any actions taken by the Service Provider in response to such breach.
d. Force Majeure
The Service Provider shall not be held liable for any delay or failure in the performance of its obligations arising from circumstances beyond its reasonable control, including but not limited to natural disasters, acts of government, war, civil unrest, strikes, pandemics, or disruptions in internet or communication services. During such events, the affected obligations shall be deemed suspended for the duration of the event, and performance shall resume promptly once the conditions return to normal.
CONTACT INFORMATION
If you have any questions or complaints regarding these Terms and Conditions, including assistance related to the Gadjian services, please contact us at:
| Email |
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team@gadjian.com |
| Phone |
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(021) 3115-1775 |
| Address |
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Menara Bidakara 2, Annex Building (Bina Sentra) Lantai 4, Jl. Gatot Subroto Kav. 71-73, RT.08/RW.08, Menteng Dalam, Kec. Tebet, Kota Jakarta Selatan, Daerah Khusus Ibukota Jakarta 12870.
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Updated : 1 May 2025
